Support Contact Options
Chat Support
- Chat serves as a valuable tool for quickly addressing your typical "how-to" questions. To initiate a live chat, simply click on the chat icon located in the bottom right corner of our main page at mywebinar.net. Once you open the chat icon, click on 'Send us a message'.
- This service is accessible 24h from Mondays to Fridays, except on local holidays.
- For troubleshooting or technical support matters that require prompt attention, it is recommended to submit a case to our support team.
Technical Support
- To seek technical support, submitting a ticket is the recommended approach. To initiate a technical support case, please send us an email to support@webinar.net and this will automatically generate a ticket in our system.
- You can also visit our Knowledge Base for guides, FAQs, and troubleshooting resources.
- This service is accessible 24h from Mondays to Fridays, except on local holidays.
Live Event Emergency Support
- Emergency phone support is exclusively available to licensed WEBINAR.NET users. Please refrain from sharing this number with your audience members.
- Available 24h from Mondays to Fridays.
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The emergency line is designated only for presenter console issues that have the potential to affect an ongoing live webcast or are already doing so. If your call is directed to voicemail, kindly provide your name, contact number, and Event ID in your message. The on-duty support specialist will promptly return your call.
+1(415) 808-6480 6AM - 6PM EST
+1(415) 651-3312 6PM - 6AM EST
